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70-272 Exam

 

Supporting Users and Troubleshooting Desktop Applications

 

科目编号:70-272

科目名称:Supporting Users and Troubleshooting Desktop Applications

相关认证:

MCDST

 

70-272 考试是

 

Microsoft公司的 Supporting Users and Troubleshooting Desktop Applications 认证考试官方代号,Supporting Users and Troubleshooting Desktop Applications 认证作为全球IT领域专家 Microsoft 热门认证考试之一,是许多大中IT企业选择人才标准的必备条件。

微软认证从1992年设立至今,在业界的影响力也越来越大,全球共计有8万位MCSE20033万多位MCSD产生,是具备相当含金量和实用价值的高端证书。并且可以作为薪资职位变迁的有效证明,公司资质实力证明和移民加分等多项益处!

微软认证是微软公司设立的推广微软技术,培养系统网络管理和应用开发人才的完整技术金字塔证书体系,在全世界90多个国家认可有效,并且可以作为薪资职位变迁的有效证明,公司资质实力证明和移民加分等多项益处!此外,它还能够为 IT 产业中的专家提供一个关联性更强、具富有弹性,以及更符合成本效益的方式,来展现他们的技能。

MCDST(Microsoft Certified Desktop Support Technician)认证能够证明学员拥有足够的技能用来成功地支持那些使用Microsoft Windows操作系统的最终用户,并能帮助他们解决在Microsoft平台上遇到的问题。MCDST 认证是业界最广泛认可的IT技术认证之一,获得MCDST认证不仅仅能证明您的IT技术能力,更是您进入职场的敲门砖,也是提高您身价的另一捷径。

Exam : Microsoft 70-272
Title : Supporting Users and Troubleshooting Desktop Applications


1. You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2) and Microsoft Office XP.
A user installs a new printer in his office. He wants to share the printer with his administrative staff. He has no difficulty printing, and Print Sharing is turned on. The staff still cannot print on the printer.
You need to ensure that the user can share the printer.
What should you instruct the user to do?
A. Download the latest printer drivers from the Internet and install them.
B. In Security Center, click Windows Firewall. On the Exceptions tab, _selectFile and Printer Sharing.
C. On the user's computer, right-click the printer, and click Properties. On the Advanced tab, click Print directly to the printer.
D. On the user's computer, right-click the printer, and click Properties. On the Advanced tab, click Always available.
Answer: B

2. You are a desktop support technician for your company.
A user has a computer that runs Windows XP Home Edition. The user reports that when he uses his dial-up connection to access the Internet, he has to enter his user name and password every time he connects.
The user does not want to enter his user name and password every time he connects.
What should you instruct the user to do?
A. In Microsoft Internet Explorer, on the Tools menu, click Internet Options. On the Connections tab, click the appropriate dial-up connection, and then click Settings. _selectAutomatically detect settings.
B. In Internet Explorer, on the Tools menu, click Internet Options. On the Connections tab, double-click the appropriate dial-up connection, and then enter the user name and password.
C. In Network Connections, right-click the appropriate dial-up connection, and click Properties. On the Options tab, _selectPrompt for name and password, certificate, etc.
D. In Network Connections, right-click the appropriate dial-up connection, and click Set as Default Connection.
Answer: B

3. You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2).
A user works in an office that uses different wireless networks for different departments. She usually connects to the Accounting department's wireless network, but she often mistakenly connects to other department networks instead.
For convenience, the user wants the Accounting department's wireless network to be her default wireless connection.
What should you instruct the user to do?
A. In Network Connections, click the wireless connection icon. Under Network Tasks, click Related Tasks, and then click View available wireless networks. Click Change the order of preferred networks, and then move the Accounting department's wireless connection to the top.
B. In Network Connections, click the wireless connection icon. Under Network Tasks, click Related Tasks, and then click View available wireless networks. Click the Accounting department's wireless connection, and then click Connect.
C. In Network Connections, right-click the Accounting department's wireless connection, and click Properties. On the Wireless Networks tab, _selectUse Windows to configure my wireless network settings.
D. In Network Connections, right-click the Accounting department's wireless connection, and click Properties. On the Wireless Networks tab, clear Use Windows to configure my wireless network settings.
Answer: A

4. You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2).
A user reports that she has a status report downloaded to her every day from a company server. When the user accesses the company's internal Web site, the server automatically puts the file in a shared folder.
The user cannot receive these files, and instead receives the following error message: "To help protect your security, Internet Explorer blocked this site from downloading files to your computer."
The user needs to configure Microsoft Internet Explorer to automatically download files.
What should you instruct the user to do?
A. In Internet Explorer, on the Tools menu, click Internet Options. On the General tab, click Settings, and set Check for newer versions of stored pages to Every visit to the page.
B. In Internet Explorer, on the Tools menu, click Internet Options. Set the home page to the URL for the company's internal Web site.
C. In Internet Explorer, on the Tools menu, click Internet Options. On the Privacy tab, set the privacy settings to Low.
D. In Internet Explorer, on the Tools menu, click Internet Options. On the Security tab, _selectthe Local intranet icon, click Custom Level, and set the security level to Low.
Answer: D

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