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SSA Global诚聘!

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等级:锁定用户
行业:
职能部门:
城市:上海
金币:419815

SSA Global Technologies, Inc. 是为全球制造业、服务业和公共组织提供各种扩展式企业资源计划(ERP)解决方案的领先供应商。除ERP应用主导产品外,SSA Global 还提供成套业务集成扩展式解决方案,包括企业绩效管理、客户关系管理、产品生命周期管理、供应链和供应商关系管理等。SSA Global 总部设在美国芝加哥,在全球设有121个办事处,其产品为90多个国家的16,000多家占有市场领导地位的客户所使用。欲了解更多信息,请访问SSA GT网站:www.ssaglobal.comwww.ssaglobal.com.cn

现因SSA Global 在大中国地区业务的快速壮大和发展,特别诚聘以下人员:

> 售前商业顾问(若干名):

1 至少七年以上的ERP咨询经验,最好是熟悉BPCS产品;

2 大学毕业,英语听、说、读、写流利;

3 具备良好的与客户沟通的能力,工作积极努力。

-工作地点:北京/上海

请将您的简历发送至:tina.li@ssaglobal.com.cn

> 客户经理(若干名):

1 具有五年以上的ERP销售经验,有相当的商业经验及软件知识。最好有汽车、电子、机械、化工/制药、食品/饮料等行业的工作经验;

2 大学毕业,英语听、说、读、写流利,如懂第二外语者,优先考虑;

3 具备良好的与客户沟通的能力,工作积极努力。

-工作地点:北京/上海

请将您的简历发送至:tina.li@ssaglobal.com.cn

> Sr. Client Care Representative

-JOB DUTIES & RESPONSIBILITIES 

§          Provides empathetic, courteous client service in an accurate and timely manner in accordance with existing procedures.

·          Logs inbound support calls/emails, prioritizes them and collects pertinent information.   Also responsible for translation of inbound support calls/emails. 

§          Develops and maintains effective Client communications and ensures client satisfaction and improvement in client retention. 

·          Answers inbound telephone requests for assistance and questions from clients and the sales team regarding products and services, including billing, account changes, and investigates, researches, analyzes and resolves problems. 

·          Calls clients on a proactive basis to ensure customer satisfaction and retention and makes sure that current services and product features are being utilized and understood.  

·          Provides expertise and guidance to other representatives. May assist in their training, or make recommended changes to classes or new procedures. 

·          Maintains appropriate records on all client calls and provides follow-up on client surveys to check on how service and service charges have been received.  

·          May prepare statistical reports regarding client base on: quality scores, business retention, revenue base. Keeps immediate supervisor appraised of activities on monthly basis.

·          Maintains Client master record and product files, by updating required databases with all new client information, including but not limited to billing charges, renewal dates, product codes, support upgrades, and customer and product change information.

·          Ensures timely payment for new maintenance/support contracts by contacting clients, confirming contractual obligations have been met, forwarding any outstanding issues to the appropriate manager for resolution.

·          Prepares customer invoice documentation, by compiling customer data for billings, printing invoice

·          attachments, forwarding information to accounting and sales for invoice production and delivery.

·          Determines probability of contract renewal, by contacting all clients who have not used the support service in the last 4 months, determining level of satisfaction, risk, etc.  Forwarding this information to the appropriate managers and account manager.   Preparation of “no support” letters for clients declining support.

§          Manages workload effectively and provides accurate accounting of work and time allocation.

§          Provides team mentoring and leadership, contributing to a positive team environment.

-JOB REQUIREMENTS

§          Requires 3 - 5 years’ related experience

§          Requires knowledge of standard office practices.

§          Requires the ability to use Microsoft Office applications

§          Requires organizational skills to ensure deadlines are met

§          Requires oral communication & interpersonal skills to answer & respond to client issues in a service-oriented manner.

§          Requires problem solving skills

§          Requires decision making skills to make procedural decisions

§          Requires leadership skills.

-Location: Shanghai

Please send your English resume to Noel Sebastian at nsebasti@baan.com.



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